We ask that you open the order immediately upon receipt and thaw promptly, or keep frozen for later enjoyment. Failure to follow these guidelines can lead to product spoilage, which CincyFavorites cannot assume responsibility. All products delivered in a timely manner will be assumed delivered fresh and of acceptable quality. Please contact us within 3 business days of your delivery to advise of any issues or concerns.
If you use UPS My Choice and change the delivery address after your package has been shipped/while it is in transit, we are not responsible for any thawing/spoilage that may be caused by amended delivery times.
Shipping to the Continental US?
Our long-standing partnership enables us to pass along to you flat rate fees based upon the shipping method you select and the destination. Flat rate options include Ground, Air, Next Day Air Saver and 2-Day Air in eligible areas.
Shipping Outside the US or Military?
Our items can be sent via UPS Next Day Air Saver or UPS 2-Day Ground with extra dry ice to ensure that the products arrive in perfect condition. Our shipping rates are based solely on the item(s) that are being shipped and the location they are to be delivered. Additional fees (like customs) may apply. Shipping to military bases and gift cards will default to delivery via USPS in order to pass along the cost savings. If timing is an issue, UPS is an option for an additional fee. We will pass along savings whenever possible to ensure that you can ship our products at the lowest possible rate.
Orders can be cancelled up to one day before the scheduled ship day. Orders scheduled to ship the same day they are placed can be cancelled within one hour of placing the order. After this the product is committed for shipment, it cannot be cancelled. Orders cannot be cancelled once they have been committed to any point in the delivery process.
CincyFavorites and its brands maintain the highest levels of quality and service. Your shipment is guaranteed to arrive in perfect condition. Our packaging and shipping protect your order, even in warmer climates. If you are not completely satisfied with your order, please Contact Us within 3 business days to explain the problem. Please do not throw the product away until you have talked with us. UPS may need to see any damages.
*No refunds will be given for circumstances beyond our control, such as weather, being given an incorrect or incomplete delivery address or if no one is available to receive the package.